Assertiveness 101

Return to my place at InTown Suites and find stuff has moved around - and the bed looks made. They've swapped the linens. Mercifully, my laptop is as it was. Go into the bathroom and I see an extra towel on the bar - yuck, it's the floor rug. That renders all my towels useless. To clean the floor they took the rug off it (which looks identical to the towels btw) and put it on the towel bar with the other towel. That's InTown for you. Beware. Their policy is to give you one set of towels at movein and let you keep them. Talked to the office and got a couple of new towels. Mgr gave me some rot about what are they supposed to do, to clean the floor they have to keep the towels somewhere right? You get what you pay for. Yup, InTown is the cheapest.